Discharged is not the same as connected to care.
A patient leaves your ED or inpatient unit with a behavioral health referral, and the trail ends at the door. HopeConnect follows that referral through to a scheduled, attended appointment, and tells you when it stalls.
The handoff out of the hospital is the weakest link.
Your systems document care beautifully inside your walls. The moment a patient is referred outside them, visibility ends.
Discharge referrals go dark
A referral is made at discharge, and nobody learns whether the patient was ever seen. The case looks handled because it was closed on your side.
Boarding while placement is searched
Coordinators work the phones to find a provider who takes the plan, treats the population, and has an opening. That search is manual and repeats every time.
Readmissions you cannot explain
When a patient returns, there is rarely a record of whether the outpatient follow-up ever happened, so you cannot tell a failed handoff from a clinical relapse.
Follow the patient past your own walls.
HopeConnect runs alongside your existing systems. Nothing is ripped out.
- Closed-loop tracking on discharge referrals. Each referral moves through a visible lifecycle to accepted, scheduled, and seen, and the confirmation travels back to your team.
- Matching that ends the phone tree. Providers are matched on specialty, population, plan, and real availability, with the reasoning shown, so coordinators stop calling down a stale list.
- Stalls surfaced while they are still fixable. A referral sitting past your reply target is flagged, rather than discovered weeks later when the patient returns.
- Referral readiness before it leaves. Benefit, assessment, documents, consent, and authorization are checked so referrals arrive ready instead of bouncing back.
- Part 2 consent handled explicitly. Where 42 CFR Part 2 applies, a referral cannot be sent until consent is verified. The gate is blocking, not a warning.
- A baseline you can take to leadership. Turnaround, completion, and leakage measured on your own referrals, and the report is yours to keep.
What we will not tell you.
We have no readmission statistic to sell you.
You will find vendors quoting impressive reductions in readmissions or boarding hours. HopeConnect is pre-launch, and we have not measured those outcomes on a real health system yet, so we will not claim them. What a founding pilot gives you is a defensible baseline of how your own behavioral health referrals actually perform. If that baseline does not justify continuing, you keep it and owe nothing further.
Find out where your referrals go.
Run a founding pilot on your discharge referrals and leave with the numbers, whether or not you continue.